Every time I walk into a new client's office, I am still surprised by the number of people who tell me that 'we just need some change management to address some communication and training' or 'we don't need change management, our people know what they're doing'.

You learn from those who lead and succeed as well as those who fail. In 2019 the Financial Services industry is a hot mess of dissatisfied customers, frustrated shareholders and brands in trust free-fall. Yet there are slivers of light in the dark: leaders in financial services forging better customer relationships and earning back trust. Here’s what they had to say about Marketing and Customer Experience at FinCX 2019.

EY’s recent Leadership training fail began well before the actual training event - and they're not alone in taking a misguided steps to leadership development.

Adjusting to your CEO’s new priorities can be crucial to the success of projects already underway or in planning - as well as your perceived success in meeting KPIs.

Senior risk executives share their experience on how to manage conduct and culture at the IBR Compliance Culture, Regulation & Conduct Risk panel event, moderated by our CEO, Lauren Ryder.

Employees who proactively address problems and help teams improve are often groomed to become leaders. Get your boss to approve Leadership Development training to support your professional development.

The Financial Services Royal Commission and Boeing’s 737 MAX crisis highlight a modern governance dilemma: whilst a company’s scorecard may be positive, when it comes to measuring up to community expectations, even high trust brands are falling short.

Over 80% of CMOs are missing out on the opportunity to lead or play a larger role in CX-led digital transformation.

To remain successful in any industry, try to anticipate the needs of consumers. 

Employees who are engaged in their work not only increase the company’s chance of success but also boosts customer satisfaction as well as lowers turnover.

An influential communicator can be achieved with good planning, meticulous preparation, and consistent practice.